Last updated: 12 July 2026
A learner may request cancellation before the published cohort start date. Approved refunds may be reduced by non-refundable payment-processing charges where permitted by law.
Once live classes, recordings, downloads or substantial course access have begun, refunds are generally not available except where required by law or where Upskillment cannot provide the purchased program.
Duplicate charges or verified payment errors will be reviewed and corrected.
Where practical, learners may request a one-time transfer to another available cohort instead of cancellation.
Email info@upskillment.com with the learner name, registered email, course, payment reference and reason for the request.
Approved refunds are sent to the original payment method. Banking and payment-provider timelines may vary.
Nothing in this policy removes rights that cannot legally be excluded in the learner's jurisdiction.